Disability Management Coordinator

Posted Date 2 weeks ago(2/8/2018 10:17 AM)
Job ID
Health, Safety and Environment
Job City
Edmonton, AB


For over 60 years, North American Construction Group (NACG) has worked to build a solid reputation as an industry leader in heavy construction and mining. As one of the largest providers of mining, heavy construction, industrial and tailings & environmental services in Western Canada, we have the precise combination of knowledge and experience that clients seek when they select a service provider.


We take pride in providing the highest possible level of service to our clients. By fostering a healthy and safe work environment, NACG is able to attract some of the best individuals in the industry. Our experienced team of professionals is able to tackle any job while adhering to the highest standards of safety and quality. NACG has a proven quality assurance program that has been developed for both broad and specific scopes of work and all of our business units are ISO compliant.


Unrivalled in excellence, North American Construction Group is determined to always be the service provider that is first and foremost in the minds of our clients, employees and stakeholders.


North American Construction Group - We build careers!

Position Scope

The Disability Management Coordinator will provide quality proactive services to employee’s who require injury, medical, and/or rehabilitation management resulting in their safe and early return to productive employment.  The Disability Management Coordinator will be responsible for assessing, planning and facilitating return to work plans to meet the goals for injured/ ill employees and North American Construction Group. 


Specific Accountabilities:

  • The Disability Management Coordinator will be the initial contact for the HSE advisor/ supervisor and manage occupational and non-occupational injury/ illnesses.
  • Manage company Alcohol and Drug Program.
  • Manage the Fitness for Work Program.
  • Manage workplace Health and wellness initiatives.
  • Complete all WCB documentation, and adhere to submission turnaround time.
  • The Disability Management Coordinator is the case coordinator who is the central liaison for the injured employee. Implement and carry out the day to day operations of the Disability Management Program and Alcohol and Drug Program:  
    • Managing Workers’ Compensation claims.
    • Manage non occupational reporting and claims.
    • Ensures all stakeholders are participating in the disability management process.
    • Develops and monitors the modified work, and return to work plan and makes changes and adaptations as required.
    • Ensures that suitable treatment is being provided. Liaison with medical personnel, employees, WCB, service providers (i.e., CBI) and management in the creation and implementation of case specific restricted and return to work plans
    • Communication: Ongoing and regular communication with all stakeholders (verbal and in writing) involved in a claim or disability management program. These stakeholders would include: all staff, injured employee, medical providers (physician, physical/occupational/exercise therapists etc.), WCB, North American Construction resources including the injured worker’s/plan member’s supervisors, union (if appropriate), North American Construction Management and Human resources.
    • Education: Provide training to both internal and external parties to inform and educate on all aspects of the company’s disability management and Alcohol and Drug program. Internal education is required to provide clarity and direction for both occupational and non-occupational injuries and illnesses. Education to external parties is equally important so that they fully understand the philosophy of North American Constructions disability Management Program and the return to work options available.
    • Timely and thorough education of both stakeholder groups should promote correct adjudication and management of claims as well as facilitation of an early, safe and sustainable return to employment.
    • Implement and maintain data collection and analysis including but not limited to data classification, verification, surveys and trend analysis.
    • Prepare monthly incident and injury statistics reporting and records.
    • Ensure corporate data is categorized in accordance with Bureau of Labour Statistics (BLS), Worker Compensation Board (WCB) and Client classification guidelines.




  • Assess, adjudicate and identify acceptability of work related and non-work related injuries
  • Assess medical and functional ability to Return to Work
  • Identify and develop modified / return to work plans for injured employee
  • Assess, monitor and adjust return to work plans based on medical, functional or other information coming onto a claim file.
  • During the process of coordinating WCB / non occupational claims, the Disability Management Coordinator will need to:
    • Successfully time manage a busy caseload,
    • Identify and address barriers to Return to Work,
    • Initiate or respond to all verbal or written communication, in a timely manner as per protocols
    • Educate stakeholders,
    • Ensure high quality and frequent ongoing communication to all stakeholders,
    • Negotiate modified and Return to Work,
    • Develop and maintain accurate documentation using WCB claims management systems,
  • Ensures all stake holders are aware of RTW Process and timelines to support timely RTW progress for employee
  • Explores safety issues with Employee regarding RTW safety issues (i.e. if employee is taking a medication that could impact his ability to safely operate machinery).
  • Ensure all stakeholders are participating in the RTW Plan as agreed
  • If the RTW plan is not progressing as anticipated determine if additional assessments and supports are required
  • May act as a liaison with Human Resource personnel and the joint labour-management committee
  • Coordinate efforts with other HS&E personnel to develop highly integrated programs and services.
  • Maintain up-to-date knowledge of and adherence to all applicable legislation, standards and guidelines.
  • Develop and deliver training as required with respect to disability management and the Alcohol and Drug program.


  • Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation or related degree.
  • Data management/statistical training. 
  • Occupational Health & Safety training would be and asset.
  • Five years disability management/ Rehab experience working with WCB.
  • A variety of return to work planning experience working with the construction industry in both union and non-union setting.
  • Data management experience would be an asset.
  • Excellent analytical and problem-solving skills.
  • Ability to take initiative, to lead and motivate people.
  • Ability to cooperate and deal tactfully with others.
  • Strong leadership skills in the form of: strategic thinking ability, approach to relationship building, team building, ability to engage people to think about their attitudinal and behavioral impacts, ability to position management system concepts within the business process context and the ability to build mutual trust and respect.
  • Superior communication skills in the form of: ability to engage individuals, teams, management and executives to think creatively.  Demonstrate sound safety judgment through effective communication of technical knowledge and obvious passion for the Health Services field.  Able to effectively challenge the status quo with all levels of the organization.
  • Demonstrates understanding of Industry through successes in implementing health services programs within large complex organizations.  Understands how health services connect to the overall corporate management system and operational efficiency impacts.
  • Ability to travel to different job-sites in Alberta and potentially out of province.


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